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Black screen when trying to install win 10 from win 7 with media creation tool

jupole1

New Member
In Media creation tool i am picking to update my computer to windows 10, and on like 55% when media creation tool downloading windows files I’m getting a black screen. I tried to wait, restart my computer, but this all did not worked. Any advices how can I fix this?
 

win

Windows Forum Moderator
Windows 10 installation process can be frustrating, but it’s a common issue that can often be resolved. Below are steps to troubleshoot and fix the problem:


1. Check System Requirements

Ensure your PC meets the minimum requirements for Windows 10:

  • Processor: 1 GHz or faster.
  • RAM: 1 GB for 32-bit or 2 GB for 64-bit.
  • Storage: 16 GB for 32-bit or 20 GB for 64-bit.
  • Graphics Card: DirectX 9 or later with WDDM 1.0 driver.

2. Update Graphics Drivers

Outdated or incompatible graphics drivers can cause a black screen during installation.

  • Boot back into Windows 7.
  • Go to the manufacturer’s website (e.g., NVIDIA, AMD, Intel) and download the latest drivers for your GPU.
  • Install the drivers and restart your computer.

3. Disconnect Unnecessary Peripherals

Sometimes external devices can interfere with the installation process.

  • Disconnect all peripherals (printers, external drives, USB devices, etc.) except the mouse, keyboard, and monitor.
  • If you’re using a dual-monitor setup, disconnect the second monitor.

4. Run the Media Creation Tool Again

  • Download the latest version of the Media Creation Tool from the official Microsoft website.
  • Create a bootable USB drive or DVD with the tool.
  • Ensure the USB drive is formatted as FAT32 and has at least 8 GB of space.

5. Boot into Safe Mode and Install

  • Restart your PC and boot into Safe Mode:
    1. Press F8 during startup (before the Windows logo appears).
    2. Select Safe Mode with Networking.
  • Run the Media Creation Tool or setup from the USB/DVD in Safe Mode.

6. Disable Secure Boot and Legacy Boot

If you’re using UEFI firmware, try disabling Secure Boot and enabling Legacy Boot in the BIOS:

  • Restart your PC and enter the BIOS (usually by pressing F2, Del, or Esc during startup).
  • Look for Secure Boot and disable it.
  • Enable Legacy Boot or CSM (Compatibility Support Module).
  • Save changes and exit the BIOS.

7. Check for Corrupted Installation Files

  • If you’re using a USB or DVD, the installation files might be corrupted.
  • Recreate the bootable media using the Media Creation Tool.
  • Alternatively, download the Windows 10 ISO file and use a tool like Rufus to create the bootable USB.

8. Perform a Clean Installation

Instead of upgrading, try a clean installation of Windows 10:

  1. Backup all important files from your Windows 7 installation.
  2. Boot from the USB/DVD created with the Media Creation Tool.
  3. During setup, choose Custom Install and delete all existing partitions.
  4. Install Windows 10 on the unallocated space.

9. Check for Hardware Issues

  • A failing hard drive or RAM can cause installation issues.
  • Run a diagnostic tool to check your hardware:
    • For hard drives: Use tools like CrystalDiskInfo or the manufacturer’s diagnostic tool.
    • For RAM: Use Windows Memory Diagnostic or MemTest86.

10. Use a Different Installation Method

If the Media Creation Tool isn’t working, try one of these alternatives:

  • Download the Windows 10 ISO file and mount it using a tool like Rufus or Windows USB/DVD Download Tool.
  • Use the Windows 10 Upgrade Assistant instead of the Media Creation Tool.

11. Contact Microsoft Support

If none of the above steps work, contact Microsoft Support for assistance. They may provide additional troubleshooting steps or identify specific issues with your system.


By following these steps, you should be able to resolve the black screen issue and successfully install Windows 10. Let me know if you need further assistance!
 
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